Brookdale Pleasant Hills

Positive Reviews:

• Residents and their families appreciate the friendly and helpful staff, with many noting the staff's efforts to learn and use residents' names, enhancing the personal touch of the community.
• Many reviews highlight the variety of activities available, including bridge, mahjong, and regular outings to local stores, contributing to a vibrant social life for residents.
• The quality of meals and the professionalism of the dining staff are frequently praised, with specific mentions of the good chefs and the friendly, personalized service in the dining room.
• The cleanliness of the facilities and the supportive atmosphere created by both the staff and other residents are consistently noted, with many describing the community as feeling like an extended family.
• Several employees, ranging from long-term to newer staff, express their love for their job and the strong bonds they've formed with residents, highlighting a positive work environment.

Critical Reviews:

• Concerns about annual rent increases without corresponding increases in residents' fixed incomes, with a suggestion for the management to consider more resident-friendly financial adjustments.
• Some reviews mention poor living conditions in the assisted living section, including the lack of call buttons and insufficient staff to assist residents.
• Negative experiences with the hiring process and staff management, including lack of proper background checks and drug testing, leading to concerns about overall facility management.
• Disappointments regarding promised activities not being held, poor communication from the staff, and issues with cleanliness and laundry service were also mentioned.

Mixed Reviews:

• While many reviews are overwhelmingly positive about the community's atmosphere, activities, and staff, some raise significant concerns about management practices, staff adequacy, and the physical environment of the assisted living facilities.