Brookdale Pinehurst

The reviews for Brookdale Senior Living present a mixed picture, with some expressing significant dissatisfaction while others share positive experiences.

• Several reviewers express deep disappointment with the level of care, particularly in the memory care section. Concerns include patients going weeks without baths or changes of clothes, unsanitary conditions, dirty and smelly bathrooms, and medication management issues. One reviewer detailed efforts to clean and care for their loved one due to these shortcomings.
• There are reports of poor record keeping and communication, with specific instances of unreported falls leading to injuries and mishandling of dietary preferences. Concerns were also raised about the facility's handling of COVID-19 vaccinations and a lack of responsiveness from staff and corporate offices.
• On the other hand, some reviews are positive, highlighting attentive and friendly staff, good communication, and a range of activities for residents. These reviewers feel their loved ones are safe and well cared for, appreciating the peace of mind this brings.
• However, there are also complaints about being charged for services not provided, poor food quality, and a perception that the facility prioritizes profit over care.

In summary, while there are instances of satisfaction with the care and environment at Brookdale, significant concerns about cleanliness, safety, and overall management have been raised. Prospective residents and their families are advised to thoroughly investigate and consider these reviews when making decisions about senior care.