Brookdale Parkplace

Negative Reviews:

• Concerns about staff and management prioritizing profit over resident care, with reports of high staff turnover and low pay.
• Complaints about the quality and safety of the food, including use of MSG and food being served at unsafe temperatures.
• Allegations of neglect, including not providing showers, cleaning rooms, or delivering meals properly to residents.
• Issues with healthcare management, including uncoordinated care transitions and unauthorized drug administration.
• Reports of financial mismanagement, including unfulfilled sign-on bonuses for staff.
• General dissatisfaction with the facility's condition, care quality, and management's honesty and responsiveness.

Positive Reviews:

• Praise for the facility's appearance and amenities, likening it to a five-star resort with excellent dining and activities.
• Appreciation for specific staff members who provided exceptional support and communication during the search for assisted living.
• Recognition of the compassionate and unwavering management team and staff, especially during challenging times like the COVID-19 pandemic.
• Gratitude for the care and compassion shown to residents, including personalized attention and efforts to keep residents engaged and social.
• Positive feedback on the sense of safety, comfort, and community within the facility, along with a variety of activities and responsive staffing.

Mixed Reviews:

• Some reviews highlight the excellent care and community atmosphere, while others express severe concerns about neglect, mismanagement, and the overall quality of care.
• Discrepancies in experiences, with some families reporting positive outcomes and others detailing negative incidents that significantly impacted their loved ones.