Brookdale Owasso

Positive Reviews:

• Many reviewers have praised Brookdale for its caring and diligent staff, noting that their family members have thrived, smiling and laughing more than before.
• Residents are reported to enjoy a variety of community service opportunities and fun outings, thanks to an active activities director.
• The environment is described as warm and welcoming, with a staff that goes beyond expectations to ensure residents feel at home.
• One reviewer highlighted the long-term satisfaction with Brookdale, mentioning their father lived there happily for 8 1/2 years, appreciating the staff's patience and care.
• Friends and family of residents have been invited to special events, indicating an inclusive community atmosphere.
• The facility is noted for its cleanliness, variety of activities, and a responsive, friendly staff that treats residents like family.

Negative Reviews:

• A reviewer expressed dissatisfaction with the management and care quality, especially during the Covid-19 pandemic, describing it as substandard and accusing the facility of unaccountability.
• Another review mentioned a disappointing experience where a verbal acceptance for residency was later retracted, causing distress to the family involved.

Overall:

While most reviews of Brookdale are positive, highlighting the caring staff, engaging activities, and a supportive community, there are concerns regarding management and care quality during challenging times. Prospective residents and their families may want to consider these varied experiences when making a decision.