Brookdale Ormond Beach West

Positive Reviews:

• Staff is described as caring and attentive, especially through challenging times such as COVID, hurricanes, and the difficulties of dementia.
• Facility is praised for its Alzheimer’s and Dementia care, providing dignity and support for residents and their families.
• Brookdale Ormond Beach West receives recognition for its warm, homey atmosphere and the staff's engagement with residents. Management and team members are noted for their kindness, respect, and professionalism.
• Specific staff members are highlighted for their exceptional care, leadership, and ability to provide comfort and information to families making difficult decisions.
• Gratitude is expressed for the facility's excellent care, providing peace of mind to families knowing their loved ones are under careful supervision.

Negative Review:

• A review warns against the facility, claiming it does not deliver the promised care. It mentions poor communication among nursing staff, a focus on profit over patient care, inadequate room cleanliness, and unsatisfactory food quality. The review also alleges misuse of the Baker Act.

General Sentiment:

While there is a significant amount of praise for the caring nature of the staff, the quality of dementia care, and the positive atmosphere of the facility, there is a concerning review that suggests the need for potential residents and their families to conduct thorough research and possibly seek firsthand experiences before making a decision.