Brookdale Oceanside

The reviews for the senior living facility present a mixed picture, with some expressing deep concerns and dissatisfaction, while others praise the care and environment provided.

• Several reviews raise serious allegations about the facility, including abuse, neglect, and inappropriate behavior by staff. Concerns about cleanliness, food quality, and staff behavior were mentioned, with one review specifically warning others to beware of the facility.
• On the positive side, many reviews highlight the excellent care and attention provided to residents, especially those with dementia. The staff is described as compassionate, well-trained, and attentive, creating a stimulating and safe community life.
• Some reviews express gratitude for the care provided to their loved ones, noting that employees were attentive, caring, and worked within their budget constraints.
• However, there are complaints about the facility's handling of the COVID-19 pandemic, including poor treatment of infected staff and a lack of proper protocols, which raised concerns about the overall management and care for residents' well-being.
• Several reviewers appreciate the variety of activities, programs, and social events available, which help residents stay engaged and build friendships. The dining experience, including the quality of food and the attentiveness of the staff, was also highlighted positively.
• Despite the criticisms, some residents and family members feel at home at the facility, praising the staff's efforts to go above and beyond in providing care and creating a friendly community atmosphere.

In summary, while there are significant concerns about certain aspects of the facility, including its management and staff behavior, there are also many accounts of positive experiences, particularly regarding the care of residents with dementia and the variety of activities and programs offered.