Brookdale Northwest Hills

Reviews of Brookdale Northwest Hills offer a mixed perspective on the quality of care and management at the facility. Some reviewers express deep gratitude for the compassionate and attentive care their loved ones receive, highlighting the kindness of the staff, the engaging activities, and the sense of community among residents. They commend the facility for its efforts to make life enjoyable for the residents, mentioning specific programs like the Harmony Enrichment Group that provides extra social engagement and support.

However, other reviews raise serious concerns about the management and quality of care. Complaints include issues with the dining services running out of food, poor leadership, and a lack of attention to residents' needs. Some reviewers describe negative experiences with specific members of the staff and management, alleging neglect, billing errors, and a high turnover rate among the med techs. Concerns about the facility pushing for unnecessary upgrades to memory care for financial reasons are also mentioned.

Despite these criticisms, many reviews praise the facility's environment, mentioning the beautiful entrance, excellent dining staff, and the overall welcoming atmosphere created by the front desk and maintenance staff. The executive director and certain teams are specifically commended for their dedication and professionalism.

Overall, while there are heartfelt endorsements of Brookdale Northwest Hills as a caring and supportive community for seniors, there are also significant concerns that potential residents and their families may want to consider. The reviews suggest a complex picture, with experiences varying greatly among reviewers.