Brookdale Northbrook

Positive Reviews:

• Brookdale is highly praised for its exceptional care, with many reviewers noting the community's family-like atmosphere and the staff's friendliness and professionalism.
• Facilities are likened to a 5-star hotel, with clean, comfortable environments that feel like home.
• Residents enjoy a variety of activities and socialization opportunities, contributing to a vibrant community life.
• The food receives great reviews, and the effort to keep residents well-fed and happy is appreciated.
• Brookdale's handling of the COVID-19 pandemic is commended for its effectiveness and communication, ensuring resident safety.
• Staff members, including the Executive Director and various department heads, are recognized for their dedication and care.
• Personal stories highlight the staff's willingness to go above and beyond, including arranging special visits and accommodating individual needs.

Negative Review:

• One review criticizes the management and HR practices, mentioning legal issues and a high turnover of directors and managers. Concerns about the workplace environment and the handling of health precautions were also raised.

Overall Sentiment:

The overwhelming majority of reviews for Brookdale Northbrook are positive, with families and residents expressing gratitude for the high-quality care, engaging community life, and the staff's compassionate approach. While there is a singular negative review concerning management practices, it does not detract from the numerous accounts of satisfaction and appreciation from the community members and their families.