Brookdale North Scottsdale

Brookdale North receives a mix of reviews, highlighting both its strengths and areas for improvement. Many reviewers praise the facility for its caring and professional staff, quality of life, and engagement activities for residents. The management and team are commended for maintaining positive relationships with residents, ensuring their dignity, comfort, and happiness. The facility is described as a comfortable and caring place, with specific mentions of its excellent activities, food service, nursing care, and overall programs.

However, some reviews point out challenges, including issues with follow-through on billing, maintenance, care, and housekeeping. Concerns were raised about the lack of staff and teamwork, with some allegations of resident mistreatment not being adequately addressed. Despite these criticisms, there are positive remarks about the facility's efforts to keep residents safe during the pandemic, the dedication of the memory care staff, and the overall environment being welcoming and well-maintained.

While some reviews mention the facility being pricey, the care provided is generally seen as decent for the price. The staff and administration are appreciated for their efforts to meet residents' needs, making many residents and their families feel blessed to have Brookdale as part of their community. However, there are calls for better oversight for the wellbeing and safety of residents outside the memory care unit and concerns about the structure of hospice care.

Overall, Brookdale North is portrayed as a place where many residents and their families have had positive experiences, thanks to the dedicated staff and management. Nonetheless, there are areas that could benefit from improvement, particularly in ensuring consistent care and addressing the concerns raised by some reviewers.