Brookdale North Richland Hills

Reviews of Brookdale North Richland Hills offer a mixed perspective on the facility, with many highlighting the positive aspects of community, care, and facilities, while others express significant concerns.

• Several reviewers praise the staff for being caring, attentive, and treating residents like family. Specific staff members received shoutouts for their exceptional service and kindness.
• The facility itself is described as warm, attractive, and recently renovated, with a strong sense of community among residents. Activities and social events are frequently mentioned as highlights, contributing to a vibrant living environment.
• Some residents and their families have had very positive experiences, noting improvements in their loved ones' well-being since moving to Brookdale NRH. The food, activities, and overall atmosphere are often cited as reasons for satisfaction.
• However, there are serious concerns raised by a reviewer regarding the treatment of a resident during the COVID-19 pandemic, including allegations of eviction, lack of communication, and unresponsiveness from management. This review also mentions a filed police report regarding theft and highlights a regulatory investigation that found violations of rules or regulations.
• Another negative review mentions unprofessional behavior during a phone interaction, suggesting issues with staff communication and respect.

In summary, while many reviews of Brookdale North Richland Hills are positive, praising the staff, facilities, and community, there are significant concerns regarding management practices, communication, and the handling of specific incidents. Prospective residents and their families may want to consider these factors carefully.