Brookdale North Oaks

Many reviewers express deep gratitude and satisfaction with the care provided at Brookdale, highlighting the kind, caring, and friendly staff who go above and beyond to make residents feel welcome and engaged in daily activities. The inclusion of pets and the encouragement of family involvement are noted positively, enhancing the overall experience for both residents and their families.

Several reviews commend Brookdale for its exceptional Alzheimer and Dementia care, noting the knowledgeable and compassionate nursing staff, and the welcoming atmosphere that fosters a sense of family among residents, staff, and visitors. The facility's efforts to keep residents and families connected and engaged, even amidst challenges such as COVID-19, are appreciated.

Collaboration with professionals like social workers is described as smooth and efficient, with Brookdale's team going the extra mile to facilitate easy transitions for new residents. The personal testimonies of family members, who have seen improvements in their loved ones' health and well-being since moving to Brookdale, underscore the facility's commitment to providing high-quality care.

However, there are a couple of negative reviews mentioning management issues, with one reviewer describing the environment as unwelcoming under new leadership, and another criticizing the facility for prioritizing profit over care.

Overall, the majority of reviews are highly positive, with many recommending Brookdale for its compassionate care, engaging activities, and the peace of mind it offers to families of residents with memory care needs. The facility's decor and the sense of extended family provided by the staff are also highlighted as key factors that contribute to the positive environment at Brookdale.