Brookdale North Naples

Positive Reviews:

• North Naples Brookdale praised for integrating assisted living with independent living, fostering a vibrant community where residents can maintain friendships despite changing care needs.
• Residents enjoy a variety of activities including breakfast gatherings, pizza nights, happy hours, and music events, contributing to a warm and caring atmosphere.
• Staff, including the executive director, are commended for their excellent, caring service and prompt medical assistance, making residents feel well-looked after and families reassured.
• The facility is described as clean, well-maintained, and offering a rich array of activities catering to diverse interests, with a special mention of the efforts to maintain a virus-free environment during the pandemic.
• Brookdale’s staff, from maintenance to nursing and administration, are recognized for their compassionate, helpful, and dedicated approach, treating residents with dignity and respect.

Negative Reviews:

• Concerns raised about the level of care, including an incident where a resident was dropped by a nurse, leading to injuries that were not adequately checked.
• Communication issues highlighted by a family member who experienced difficulty in reaching the facility via phone, raising concerns about responsiveness.
• Financial grievances mentioned, including significant annual rent and service cost increases, with worries about the impact on families and the potential difficulty in relocating elderly residents.

Mixed Reviews:

• While some reviews highlight the exceptional care and community atmosphere at Brookdale, others express concerns over care levels, communication, and financial practices.
• The majority of feedback is positive, focusing on the caring staff, variety of activities, and the overall quality of life provided to residents.
• Negative experiences, though fewer, point to areas where improvements could be made, particularly in ensuring all residents receive the attention and care they need, and in addressing financial and communication concerns.