Brookdale North Loveland

Positive Reviews:

• Many reviewers praise the staff for being wonderful, excellent, patient, loving, and friendly.
• Residents and their families are impressed with the care provided, mentioning that caregivers and medical staff are caring and reliable.
• The community is described as clean, well-kept, and inclusive, with good food and a supportive environment.
• Activities are available for residents, contributing to a positive living experience.
• Some reviewers specifically commend the executive director and other staff members for their attentiveness and support.
• One reviewer, a professional in the field, acknowledges Brookdale North Loveland for its history of exceptional care.

Negative Reviews:

• There are complaints about the facility being understaffed and the staff poorly trained, with some saying it led to errors and missteps causing pain and grief.
• Concerns are raised about the facility's handling of billing, particularly charging for an extra month after a resident has passed away, which some found inconsiderate towards grieving families.
• A reviewer expresses dissatisfaction with the facility's regard for grieving families.

Mixed Reviews:

• While many reviews are positive, highlighting the staff's dedication and the community's environment, the negative reviews focus on staffing issues and billing practices, suggesting areas for improvement.