Brookdale North Gilbert

Positive Reviews:

• Brookdale North Gilbert has been praised for exceeding expectations, with staff members being highly involved and caring towards residents. Special mention was made of the facility's ability to facilitate paperwork and communication.
• Several reviewers have noted the compassionate care and effective communication from the staff at Brookdale, highlighting improvements in their loved ones' conditions and the facility's serious approach to COVID precautions.
• Brookdale's caregivers, including specific mentions of staff members, have been lauded for their kindness, patience, and personalized care, making families feel secure and supported.
• The facility has been recommended for its engaging activities, quality of food, and the overall positive living environment it provides for residents.

Negative Reviews:

• One review detailed a highly negative experience, citing missing personal items, a noticeable decline in their loved one's condition, and a lack of communication from the facility.
• Concerns were raised about the behavior of a sales manager towards a resident, which was described as threatening and abrasive, although the facility's executive director received praise for making improvements.
• Another review expressed dissatisfaction with the care provided, mentioning neglect, unattended residents, and issues with dietary management, urging others to reconsider placing loved ones in the facility.

Mixed Feedback:

• While many reviews highlight the caring and dedicated staff, concerns were raised about specific incidents and management practices.
• Suggestions for improvement include better odor management and interior updates to enhance the living environment for residents.