Brookdale Newberg

Positive Reviews:

• Many residents find Brookdale to feel like home, appreciating the support, friendships, and the strong sense of community.
• Several reviews highlight the warm, clean, and friendly environment, with chef-prepared meals and long-term staff.
• Some residents and their families have had positive experiences, noting the care and love provided to them, making it feel like a family.
• Employees express a strong sense of belonging, feeling appreciated, and treated like family, which enhances their work experience.
• The community is described as beautiful and well-kept, with numerous activities and a very friendly and helpful staff.

Negative Reviews:

• There are complaints about the management's focus on finances over resident well-being and care quality.
• Some reviews criticize the food quality, comparing it unfavorably to school lunches.
• Concerns are raised about the high turnover in management and staff, with some attributing it to a culture of negligence.
• Residents and visitors have noted a decline in maintenance and overall quality of living, despite increasing rates.
• There are reports of poor treatment of care staff and issues with management's handling of personnel and resident complaints.

Mixed Reviews:

• While some reviews praise the community and staff, others express dissatisfaction with aspects like food and maintenance, suggesting room for improvement.
• One resident reflects on their own complaints, realizing the importance of gratitude for the safe and comfortable home provided.
• A friend of a resident notes that despite complaints, the facility appears clean, well-maintained, and staffed by friendly and caring individuals.