Brookdale N. Fredericksburg Road

Positive Reviews:

• Many volunteers and family members have enjoyed their time at the facility, highlighting the friendly and welcoming atmosphere.
• Activities Director, Martha Hernandez, receives special praise for her enthusiasm and the variety of engaging activities she organizes for residents.
• The staff is described as friendly, attentive, and caring, making residents and their families feel at home.
• The facility is consistently described as clean and well-maintained, with a variety of activities available to keep residents active and engaged.
• Some family members have noted the professional and encouraging nature of the staff, trusting them with the care of their loved ones.

Negative Reviews:

• One former employee described the job as stressful due to disorganization, lack of proper communication, and being the last resort for coverage.
• There were allegations of the facility trying to cover up cases of Coronavirus.
• A family member expressed dissatisfaction with how a situation involving their father was handled, mentioning unreturned calls/messages and concerns over care quality.
• Another review criticized the facility for being dirty and accused the management of caring more about money than resident welfare.

Mixed Feedback:

• While many reviews praise the staff and the facility's cleanliness and activities, some express concerns over communication and the quality of care in specific instances.
• There are mentions of both positive experiences with staff and activities, and negative experiences regarding management and facility upkeep.