Brookdale Mount Vernon Drive

Positive Reviews:

• Staff are highly praised for their compassionate and caring nature, attending to both physical and emotional needs of residents.
• Residents are encouraged to participate in group activities, creating a homely atmosphere.
• Management and administrative staff are commended for running smooth operations and being attentive.
• Facility is described as clean, safe, and family-like, with staff treating residents as their own family.
• Memory care services receive special mention for the staff's friendliness and helpfulness.
• Many reviewers note the high quality of care, cleanliness, and the variety of activities available.
• Food quality and the overall environment of the facility are highlighted positively.

Negative Review:

• One review criticizes the facility for a lack of engaging activities for residents, describing the entertainment as mainly TV watching.
• Management is described unfavorably, with claims of a toxic work environment and high staff turnover.

Overall Sentiment:

The majority of reviews are overwhelmingly positive, praising the staff's caring nature, the facility's cleanliness, and the quality of care provided. Residents seem to feel at home and are happy with the services received. However, one review raises concerns about the quality of activities and management practices, suggesting potential areas for improvement.