Brookdale Monument Valley Park

The reviews for the senior living facility present a diverse range of experiences and perspectives. One review highlights a concerning staffing ratio, with an agency nurse refusing to accept a duty for 56 residents due to it being physically impossible, leading to a negative interaction with management. In contrast, many reviews praise the facility for its caring and professional staff, particularly in the memory care unit, noting the staff's patience, kindness, and ability to create a warm, home-like environment.

Families of residents express gratitude for the genuine care and support provided, mentioning how staff at all levels are involved in direct care, making residents feel safe, comfortable, and loved. The facility is commended for its ability to make families feel at ease, knowing their loved ones are in a safe and loving environment. The memory care unit receives special mention for its incredibly loving, kind, and patient staff, with some reviewers highlighting specific staff members for their exceptional care.

However, one review shares a mixed experience, detailing both positive interactions with sweet and caring staff and negative encounters with certain staff members. Issues such as medication administration errors and insufficient assistance due to limited staffing are mentioned, alongside a lack of proper introduction to the facility's procedures and routines for new residents and their families.

Overall, while there are areas for improvement, particularly in staffing and communication, the majority of reviews reflect a positive view of the facility, emphasizing the dedication and kindness of its staff and the quality of care provided to residents.