Brookdale Montrose

Negative Experiences:

• One review mentioned a very negative experience, citing management issues, failure to administer medication as promised, and rude staff.
• Concerns about immature and rude workers, with suspicions about the safety of residents.
• Complaints about the administration in the memory care unit being unhelpful and rude.
• Issues with undertrained and insufficient staff for assisted living, leading to visible lack of care.
• Significant concerns about staff accountability, inadequate staffing, and management issues leading to a decline in quality of care.

Positive Experiences:

• Several reviews from employees highlighting a welcoming atmosphere, great teamwork, and a family-like environment among staff and residents.
• High praise for the community's welcoming atmosphere, excellent dining, engaging programs, and highly engaged staff.
• Appreciation for the facility's comprehensive care levels, impressive dining program, and active resident engagement.
• Personal testimonies of residents thriving in the community, enjoying a wide range of activities, and feeling safe and secure.
• Positive feedback on the memory care unit for its supportive staff, beautiful facility, and engaging activities.
• Gratitude expressed for the exceptional care and service provided to residents, making families feel at ease.
• Notable improvement in a resident's health and happiness due to increased activities and social interactions since moving to the community.

Mixed Experiences:

• Some reviews indicate a disparity in experiences, with certain areas of the community receiving high praise while others face criticism, particularly in management and staff training.