Brookdale Monroe Square (Assisted Living)

Negative Reviews:

• One review describes a distressing situation where residents were left in soiled diapers overnight, and staff were unhelpful and unresponsive to emergencies, including a resident attacking another. The management was criticized for blaming employees for issues beyond their control.
• Another review expressed disappointment with the facility's inability to manage a high-functioning, very active resident with Alzheimer's, leading to the family having to hire a 24-hour sitter.
• A review highlighted neglect in resident care, mentioning a lack of essential supplies like briefs and unattended help requests. The cleanliness of the facility was also questioned, and the attitude of some staff members was found to be unprofessional.
• Complaints about staff ignoring residents and a bedbug issue were mentioned, casting doubt on the facility's overall care quality.

Positive Reviews:

• Several reviews praised Brookdale for its caring and attentive staff, with one highlighting the exceptional care provided in both the assisted living and memory care facilities.
• Appreciation was shown for the sales manager and staff for their helpfulness and efficiency during the in-processing of a resident.
• A resident's family member described the facility as resort-like, praising the environment and the kindness of the staff, despite some reservations about the food.
• One review shared a positive experience with the sales team at Brookdale Alzheimer’s and Memory Care, emphasizing the compassionate and thorough care their father received, including during his transition to hospice care.
• Brookdale Monroe Square was recommended for its dignified and respectful treatment of residents, with staff showing genuine care and love.
• Positive mentions also included a successful event hosted by the facility and general commendations for being the best place around, with specific praise for the sales director's efforts to assist families.

Overall, while there are significant concerns regarding certain aspects of care and staff behavior, there are also numerous accounts of positive experiences, highlighting the caring nature of many staff members and the facility's environment.