Brookdale Meridian Westland

Residents and visitors alike have shared a range of experiences at Brookdale Meridian Westland, highlighting the community's strengths and areas for improvement. Many reviews praise the welcoming and caring nature of the staff, with employees themselves noting the positive work culture and expressing a desire to stay long-term. The open-door policy of management and the friendly atmosphere among residents and staff are frequently mentioned.

Several reviews focus on the sense of community and the variety of activities available, which contribute to a vibrant and engaging living environment. The facility's layout, cleanliness, and the effort to maintain a comfortable setting are also commended. Residents appreciate the safety measures and the focus on their well-being, especially during the challenging times of the COVID-19 pandemic.

However, some reviews express concerns about the quality and variety of food, noting a decline in service standards since Brookdale took over. Issues such as the use of paper plates and plastic utensils, buffet-style meals challenging for those with mobility issues, and a decrease in housekeeping frequency have been highlighted. The high staff turnover and its impact on the consistency of care and services are also points of criticism.

Despite these concerns, many residents feel at home at Brookdale Meridian Westland, valuing the friendships they've made and the supportive community. The positive experiences with staff, from the executive director to healthcare professionals, indicate a commitment to resident satisfaction. While some are considering other options due to recent changes, others remain hopeful for improvements and continue to enjoy their life in the community.