Brookdale Medford

Reviews of Brookdale Senior Living show a mix of experiences. Some reviewers praise the care staff for their attention to detail and excellent communication regarding health matters. Others have shared heartwarming stories of staff going above and beyond, such as delivering hot meals to a widower or ensuring a resident could spend their final days in dignity within their own apartment.

Many family members express gratitude for the compassionate care their loved ones received, highlighting the staff's kindness and the facility's ability to make residents feel at home. The activities, food, and overall environment receive positive mentions, with several reviewers noting the smooth transition for their family members into the community and the joy their loved ones find in living there.

However, there are criticisms as well. Some reviews point out issues with cleanliness, including complaints about cobwebs, dirty carpets, and floors. There are also concerns about management and staff behavior, with one review describing the environment as unprofessional due to alleged anger issues and inappropriate behavior from a staff member. Another review calls the facility a "horror show of greed," accusing the administration of overpromising and underdelivering, leading to financial and emotional distress for families.

While many reviews are positive, reflecting on the caring nature of the staff and the quality of life provided to residents, the negative reviews raise serious concerns about certain aspects of the facility's operation and management. Prospective residents and their families may want to consider these mixed reviews carefully.