Brookdale Lowry

Positive Reviews:

• New leadership has significantly improved the facility, correcting mistakes promptly and enhancing the menu and cooking process.
• Despite high staff turnover, the facility is praised for its thorough vetting process and the warm, inclusive community it fosters for residents.
• Many reviews highlight the caring and professional staff, the variety of activities available, and the quality of meals provided.
• Several reviewers note the facility's cleanliness, the absence of unpleasant odors, and the efficient handling of maintenance issues.
• Brookdale Lowry is commended for its handling of COVID-19, with effective management and low transmission rates.
• The facility is described as a place of care, compassion, and professionalism, offering a comfortable and satisfying living experience for residents.

Negative Reviews:

• Some reviews criticize the facility for poor communication, especially after 7 PM, and for not adequately addressing residents' needs in a timely manner.
• Concerns are raised about staff attitudes, with some described as lazy and treating residents poorly.
• There is significant concern over staff turnover, impacting the quality of care and leading to a constant need for training new employees.
• One review specifically mentions a resident's negative experience with a nurse, alleging inadequate care based on payment levels.
• Complaints about management being unresponsive to concerns and issues, with a feeling that complaints are not taken seriously.
• Concerns about increasing rental rates without corresponding improvements in service quality.

Overall:

Brookdale Lowry receives mixed reviews, with many praising its leadership, staff, and the quality of care provided, while others express concerns about staff turnover, management responsiveness, and the facility's communication practices. Positive reviews often highlight the facility's welcoming community, variety of activities, and effective management, especially during challenging times like the COVID-19 pandemic. Negative reviews, however, point to issues with staff attitudes, care quality, and financial policies. Prospective residents and their families may want to consider these factors when making a decision.