Brookdale Lodi

Positive Reviews:

• Staff at Brookdale Lodi described as professional, informative, and compassionate, providing excellent care.
• Brookdale dementia and Alzheimer’s care facility highly praised for its caring, professional, and kind staff, receiving a 5-star rating for the care provided to both the resident and their family.
• Community noted for its beautiful location near restaurants and shopping stores, with friendly staff.
• General positive feedback with an "Excellent!!" rating.

Negative Reviews:

• One-word review describing the experience as "Horrible".
• Concerns raised about the quality of food, stating it is often canned, bland, and unappetizing, with dietary needs not being accommodated despite advertising.
• Issues with understaffing and lack of proper training for new staff, leading to unaddressed complaints and lack of follow-through on issues raised.
• Mixed review mentioning the facility being good except for being understaffed.

Summary:

Brookdale receives mixed reviews with many praising the staff's professionalism, compassion, and the quality of care provided, especially in the dementia and Alzheimer’s care facility. The community's location and the friendliness of the staff are also highlighted positively. However, concerns are raised about the quality of food, understaffing, and the lack of proper training for new staff. Some reviews indicate a need for better leadership and follow-through on addressing complaints and suggestions.