Brookdale Littleton

Positive Feedback:

• Most staff members are described as phenomenal, caring deeply about the residents.
• The environment is welcoming and warm, with a homey feeling and plenty of activities.
• High praise for the quality of care provided to residents, with some reviewers willing to give the facility a perfect score.
• Meals receive special mention for their quality, with the chef being lauded for excellent food.
• The community is described as a family, with great emphasis on fun and loving care for residents.
• Management is commended for their superb job in keeping residents engaged and feeling at home.
• There's a positive note about the clean appearance of the facility from the outside.

Negative Feedback:

• There are concerns about confidentiality and the mishandling of personal information.
• Some complaints about the quality of some meals being less than satisfactory.
• One reviewer had a negative experience with staff members being rude and neglectful in administering medication and providing assistance.
• Issues with cleanliness and staff availability were also mentioned, alongside a general concern about the facility being short-handed.

General Observations:

• There's a mix of highly positive and some negative experiences shared by former employees, family members of residents, and visitors.
• The facility is generally praised for its atmosphere, care quality, and community spirit.
• However, there are significant concerns regarding staff behavior, confidentiality, and operational issues that potential residents and their families may want to consider.