Brookdale Lewisville

Positive Reviews:

• Many families have expressed satisfaction with the care their loved ones received at Brookdale Lewisville, highlighting the staff's caring and professional manner.
• Residents and their families have praised the community for its welcoming atmosphere, engaging activities, and the quality of meals provided.
• Several reviews noted significant improvements in their loved ones' health and well-being due to the attentive care and services provided by Brookdale Lewisville.
• The staff, including specific mentions of Med Techs and Resident Assistants, were commended for their kindness, patience, and dedication to the residents.
• Volunteers and family members appreciated the sense of community and the positive interactions with staff and residents alike.

Negative Reviews:

• There were complaints about the management and certain staff members, including instances of unprofessional behavior that reportedly went unaddressed.
• Some families experienced dissatisfaction with the level of care provided, citing understaffing and unmet needs that led to the decision to move their loved ones out of Brookdale Lewisville.
• Concerns were raised about the cost of care, especially in situations where families felt the services did not meet their expectations.

Overall:

Brookdale Lewisville has received a mix of reviews. While many families have had positive experiences, praising the staff's care and the community's atmosphere, there have been significant concerns raised about management, staff behavior, and the adequacy of care provided. Prospective residents and their families may want to consider these varied experiences when making a decision.