Brookdale Lawndale Park

Positive Reviews:

• Many reviewers praise the caring and kind staff at Brookdale, highlighting their efforts to make residents feel comfortable, safe, and cared-for, especially in the memory care unit.
• Several reviews commend the facility for being clean, comfortable, and friendly, with special mentions of the helpfulness and kindness of the staff during tours and visits.
• Some reviewers are extremely pleased with the professional and caring services provided to their family members, noting Brookdale Lawndale Park as the best option in town.
• There are positive remarks about the facility's environment, including residents appearing well-cared-for, clean hallways, and engaging activities.

Negative Reviews:

• Several reviewers express concerns about the level of care, mentioning instances of neglect such as untreated wounds, residents being left unattended, and lack of regular check-ins.
• There are complaints about the facility's management, including difficulties in communicating with corporate and in-staff management, and issues with accepting residents based on their physical needs.
• Some reviews criticize the facility for price gouging, noting a significant increase in rates for out-of-pocket payers, which they attribute to mismanagement of funds at the corporate level.
• One reviewer was unimpressed by the facility's appearance, mentioning worn and stained lobby furniture, small and worn-looking rooms, and a drab atmosphere.

Mixed Feedback:

While there are numerous positive testimonials about the staff's dedication and the facility's cleanliness and resident care, there are also significant concerns regarding the level of care, communication issues, and financial practices. Prospective residents and their families are advised to consider both the positive and negative reviews to make an informed decision.