Brookdale Lakeway

Positive Reviews:

• Some guests have had amazing stays, thanking the staff for their help in recovery.
• Brookdale Lakeway is praised for being one of the cleanest and friendliest Skilled Nursing Facilities, with a particular note on their willingness to assist medically indigent disabled populations.
• General staff, nursing staff, and physical therapists received compliments for their service, alongside the quality of food and comfort of the rooms.
• Staff members were highlighted for their kindness and humor, making guests' days brighter.
• Excellent physical/occupational therapy services were noted, especially for non-elderly post-surgery recovery, with professional and proactive personnel.
• Brookdale Lakeway Rehab and Skilled Nursing was commended for its attentive and responsive care team, contributing to a positive recovery experience.

Negative Reviews:

• Concerns were raised about the professionalism of some staff members, including issues with a DNR being signed under pressure and unprofessional behavior from a nurse.
• The housekeeping department, particularly its director, was criticized for being unprofessional and lacking empathy.
• Several safety concerns were mentioned, including obstacles in rooms leading to falls, lack of timely check-ins, and issues with room cleanliness.
• Reports of theft, neglect, and inadequate care were alarming, with one guest noting that their relative had clothes and an electric razor stolen, and experienced falls from the bed.
• Overall dissatisfaction with the facility was expressed, with some guests advising others to do thorough research before choosing Brookdale and to advocate for their elderly relatives.
• Specific complaints included unpleasant odors, non-functioning amenities, cold food, and slow response times to call lights, leading to a grievance being filed.