Brookdale Lake Shore Drive

Brookdale Lake Shore Drive has received a mix of reviews from residents, their families, and staff. Many highlight the community's excellent location, vibrant social life, and the variety of activities available, including dining, exercise classes, and clubs. The care staff is often described as attentive, compassionate, and dedicated, contributing to a holistic approach to assisted living. Residents enjoy making new friends, participating in classes, and the beautiful views and park access the location offers.

However, some reviews express dissatisfaction with certain aspects of the facility and services. Complaints include issues with functionality, such as showers, closets, and elevators, as well as concerns about the quality of care in the assisted living section. There are also mentions of undercooked food, lost laundry, and inadequate responses from the management team. A few reviews from staff members describe challenges with management and the work environment, including concerns about prioritization of clients and cleanliness during construction.

Despite these criticisms, many families have expressed gratitude for the care and support their loved ones receive, highlighting the staff's efforts to make residents feel welcome and integrated into the community. The management team's handling of the COVID-19 situation has also been praised for making families feel secure about their loved ones' safety.

In summary, while Brookdale Lake Shore Drive is celebrated for its community atmosphere, location, and staff dedication, there are areas where improvements are suggested, particularly in facility maintenance and some aspects of resident care.