Brookdale Lake Highlands

Positive Reviews:

• Staff at Brookdale Lake Highlands are described as caring, compassionate, and welcoming, with a special mention of the Executive Director's leadership and the dedication of various staff members including the Health and Wellness Director and the Business Office Manager.
• Many reviewers appreciate the community's atmosphere, the quality of care provided, and the range of activities available for residents and their families.
• Some residents have had positive personal experiences, participating in community roles such as Welcome Ambassadors, community librarian, and resident council president, highlighting the community's inclusiveness and engagement.
• The food and the new chef received high praise for making wonderful changes to the menu.
• Prospective residents and their families noted the beautiful community, welcoming atmosphere, and helpful staff during tours.

Negative Reviews:

• Some reviews criticize the community for being unprofessional, unorganized, and untrustworthy, with a particular focus on the management's handling of staff schedules and responsibilities.
• Concerns were raised about the high prices and additional charges for services such as assistance going to the cafeteria.
• There were complaints about the community being understaffed, which affected the level of care provided.
• One review detailed a negative experience with the memory care unit, mentioning inadequate care and attention for a resident with Alzheimer's.
• A few reviews simply stated issues with rudeness and recommended not taking loved ones to this community.

Conclusion:

While Brookdale Lake Highlands has received a mix of reviews, many families and residents have had positive experiences, praising the staff's dedication and the community's atmosphere. However, there are significant concerns regarding management practices, staffing levels, and the quality of care in some instances. Prospective residents and their families should consider these reviews carefully.