Brookdale Kingsport

Brookdale has received a variety of reviews, with many highlighting the warm, inviting atmosphere and the caring, professional staff. Tours led by knowledgeable staff members have left a positive impression on visitors, showcasing the facility's policies, daily schedules, and the genuine care for residents. The facility is praised for its home-like environment, making it a preferred choice for many families.

Several reviews commend the outstanding staff for treating residents like family, engaging in activities such as games, crafts, and entertainment, and providing excellent healthcare assistance. The presence of amenities like a beauty salon, courtyard for gardening, and the proximity to local shops and restaurants add to the appeal of Brookdale Kingsport.

However, there are concerns regarding management and staff treatment under new leadership, with one review mentioning dissatisfaction with the executive director and the perceived focus on financials over resident and worker care. Another review expressed frustration with the hiring process and communication from management.

Despite these concerns, many families have shared positive experiences, noting the seamless transition for their loved ones into the community, the attentive and compassionate care provided, and the facility's efforts to make residents feel at home. Activities and support services, such as physical therapy coordination and personalized care plans, are also highlighted as reasons for satisfaction.

Overall, Brookdale Kingsport is highly recommended by many reviewers for its caring staff, welcoming environment, and the quality of life it offers to residents, though some reviews suggest there may be areas for improvement in management and staff relations.