Brookdale Kettering

Brookdale Kettering has received a mix of reviews from residents, their families, and even employees. Many have praised the facility for its accommodating nature, especially for allowing emotional support animals and providing a variety of activities even during the pandemic. The Catholic service on Thursday mornings and the overall friendliness and courtesy of the staff on a daily basis have been highlighted as positive aspects.

Residents in Independent Living have expressed satisfaction with their apartments, the responsive and caring staff, and the safe environment maintained during COVID-19. The activities and the staff's dedication have been particularly appreciated, earning the facility high praise.

However, there have been concerns regarding the quality of Independent Living, with complaints about cleanliness, water quality, food quality, and the handling of health and safety issues. Some reviews have mentioned unprofessional behavior among the staff and management, high turnover rates, and a focus on profit over care.

Despite these concerns, many reviews have highlighted the genuine care and effort the staff put into ensuring residents' well-being, with specific praise for the staff in Independent Living. The facility has been described as family-like, and some residents have seen significant improvements after moving from other facilities.

There have been incidents of theft and suggestions for residents to take additional security measures at their own expense, which has raised concerns about the protection of residents' possessions. Nonetheless, the facility has been recommended for those seeking independent and assisted living, with advice to be cautious about valuables.

Overall, while Brookdale Kettering has faced criticism for certain aspects of its operation and care, many have found it to be a welcoming and caring environment for their loved ones, with a staff that goes out of their way to provide a comfortable and engaging living experience.