Brookdale Hollywood Park

Positive Aspects:

• Some residents and their families have had positive experiences, citing caring and personable staff, good quality food, clean and fresh-smelling apartments, and a variety of daily/weekly activities that keep residents engaged.
• Facilities have been described as having a home-like environment, with the opportunity for residents to decorate their apartments with their own furnishings.
• Recent management changes at some locations have led to improvements and a more positive outlook for the future.
• The exterior appearance and grounds of the facilities are well-maintained.

Negative Aspects:

• Concerns have been raised about the level of staffing, particularly on weekends, and the impact this has on the quality of care and response times to resident needs.
• There have been instances of poor customer service, with potential visitors feeling unwelcome and their needs unaddressed.
• COVID-19 restrictions have led to residents being confined to their rooms, with limited social interaction and activities, contributing to a prison-like atmosphere for some.
• There are serious allegations of negligence leading to a resident's death, including failure to prevent COVID-19 exposure, inadequate communication about medical needs, and not respecting a Do Not Resuscitate (DNR) order.

Mixed Reviews:

• While some reviews highlight the cleanliness of the facilities and the professionalism of certain staff members, others point out significant areas needing improvement, such as staffing levels and the overall approach to resident care and safety.
• The impact of COVID-19 and the measures taken in response have been a point of contention, with some understanding the necessity for restrictions, while others criticize their implementation and effect on resident well-being.