Brookdale High Point North (Memory Care)

Many reviews highlight the exceptional care and support provided by the staff at Brookdale facilities, particularly praising the compassion, professionalism, and dedication of the admissions coordinator, Bobbie. Her efforts in assisting families through the transition process, providing comprehensive tours, and offering support even when plans change are frequently mentioned as standout qualities.

Visitors and family members describe the Brookdale communities as welcoming, clean, and efficiently managed, with a modern and warm living area. The staff is noted for being friendly, patient, and kind, creating a family-like atmosphere that residents enjoy. The dining area and food receive positive comments, contributing to the overall satisfaction of residents and their families.

However, there are criticisms as well, including frustration with communication, specifically the difficulty in reaching a live person during business hours and complaints about unsolicited phone calls and texts. Despite these issues, the overall sentiment remains positive, with many reviewers expressing gratitude for the high level of care their loved ones receive.

Brookdale Memory Care is specifically praised for its excellent care, with caregivers described as loving, quick to respond, and always patient and gentle. The positive impact on residents' well-being is frequently mentioned, with families noting significant improvements in their loved ones' happiness and health.

While one review expresses dissatisfaction with the organization as a whole, the majority of feedback focuses on the positive experiences at Brookdale facilities, recommending them for their caring staff, beautiful and inviting environments, and the exceptional service provided by individuals like Bobbie.