Brookdale High Point North (Assisted Living)

Many reviews highlight the exceptional care and support provided by the staff at Brookdale facilities, particularly praising the compassion, professionalism, and dedication of the admissions coordinator, Bobbie. Her helpfulness during the admissions process, including conducting comprehensive tours and answering all questions, has been especially appreciated by families navigating the transition to assisted living.

Visitors and family members have noted the welcoming atmosphere, clean and modern facilities, and the genuine care shown towards residents. The staff's commitment to creating a family-like environment and their responsiveness to residents' needs are frequently mentioned. Positive experiences include the noticeable improvement in residents' well-being, the high level of care in the Memory Care unit, and the overall safe and caring environment provided by Brookdale High Point North.

However, there are criticisms as well, including frustration with communication issues, such as difficulty reaching a live person during business hours and unwanted phone calls and texts. One review expressed dissatisfaction with the organization as a whole, based on negative experiences with another Brookdale facility.

Despite these concerns, the majority of reviews are overwhelmingly positive, with many families expressing gratitude for the care their loved ones receive. The staff's kindness, the quality of the facilities, and the attentive care have made Brookdale a recommended choice for those seeking assisted living and memory care services.