Brookdale High Point

Positive Reviews:

• Brookdale High Point is praised for its responsive and cordial staff, with special mentions for the Director, Sales, Maintenance, and Nursing teams for their attentiveness to residents' needs.
• Family members appreciate the clean, well-maintained environment and the comprehensive care, assistance, physical therapy, and medication management provided, aiding in recovery and return home.
• Some residents and their families are very pleased with the service, highlighting the good staff, clean environment, quality meals, and satisfactory living conditions.
• Short-term stays have been positively reviewed, with guests enjoying the friendly staff, excellent food, and plenty of activities.
• The management at Brookdale is commended for going above and beyond in caring for the residents, creating a positive and efficient environment.
• The entire staff at Brookdale High Point received appreciation for their emotional support and caring during a family's difficult time.

Negative Reviews:

• Concerns were raised about the Executive Director and Health and Wellness Director, with suggestions for management changes to improve staff morale and patient care.
• Reports of inadequate care for bedridden patients, including unreported falls, injuries, and a fear of staff among residents.
• Some reviews criticize the facility for poor management, lack of medical treatment, inattentive staff, and low-quality food and activities.
• A reviewer expressed a strong dissatisfaction with the management, describing it as "crooked" and advising against placing loved ones in the facility.