Brookdale Hampton Cove

Positive Feedback Highlights:

• High praise for the staff being personable, professional, and friendly.
• Many reviews commend the Director for prioritizing resident needs and fostering a team environment filled with love and compassion.
• Employees, including CNAs, express love for their workplace, highlighting the facility's exceptional care for Alzheimer's and Dementia patients.
• Family members of residents appreciate the attentive and caring staff, the clean and well-maintained facility, and the range of activities and care provided.
• Several testimonials highlight the community's efforts to make special occasions memorable for residents despite COVID-19 restrictions.
• Staff is described as going above and beyond, creating a family-like atmosphere for both residents and their families.
• Food options and menu receive positive mentions.

Critical Feedback:

• One review advises caution, describing a focus on selling rooms over resident care, and a lack of assistance for progressing dementia patients.
• The same review also mentions an unhelpful and uncompassionate director during a difficult time.

Overall Sentiment:

The majority of reviews are overwhelmingly positive, praising the staff's dedication, the quality of care, and the facility's environment. There is a strong sense of community and family among staff, residents, and their families. While there is a critical review concerning management and care for advanced dementia patients, it stands in contrast to the numerous positive experiences shared by others.