Brookdale Hamilton

Positive Reviews:

• Many reviewers express deep satisfaction with the care their loved ones receive at Brookdale, highlighting the staff's friendliness, professionalism, and the sense of community and safety provided.
• Activities directors and staff are frequently mentioned for their role in making residents feel at home and engaged through various programs.
• Several reviews note significant improvements in their family members' health and well-being since moving to Brookdale, including weight gain and thriving in the care of the staff.
• The facility's cleanliness, welcoming atmosphere, and exceptional care are praised.
• Management and staff are commended for their responsiveness to concerns, their willingness to work with families, and their dedication to knowing the residents personally.

Negative Reviews:

• One review criticizes the facility for having a dirty environment and describes the nursing staff and aides as lazy, suggesting that the COVID-19 pandemic concealed these issues.
• A former employee complains about not receiving payment for their last two pay periods and mentions that the payroll staff ignores their calls.

Mixed Reviews:

• While most reviews are overwhelmingly positive, highlighting the care, staff, and environment, the negative aspects mentioned include concerns about cleanliness and staff responsiveness in specific areas.

Overall, Brookdale receives high praise for its care, staff, and environment, making it a recommended facility for loved ones needing extra care and attention.