Brookdale Hagerstown

Brookdale has received a variety of reviews from residents, their families, and professionals in the senior living industry. Many highlight the welcoming, informative, and patient staff, particularly noting the helpfulness of individuals during the touring and decision-making process. The facility is described as beautiful, with residents appearing happy and engaged. There is a strong emphasis on the sense of community and safety measures, especially regarding COVID-19, with Brookdale being commended for keeping residents and staff safe without any positive cases reported.

While many reviews are positive, noting the excellent care, communication, and array of activities available, some areas for improvement were mentioned. These include the quality and wait times for meals in the dining room. Despite this, the overall sentiment is that Brookdale provides a caring and compassionate environment, with staff going above and beyond to meet the needs of residents. The facility's management and staff are praised for their support and dedication, making both residents and their families feel at home.

Professional advisors also recommend Brookdale, citing the trusted relationship developed over the years and the facility's ability to meet or exceed client expectations. The engagement programming, dining options, and social opportunities are particularly highlighted as superior aspects of the Brookdale experience.

However, there was a mention of unprofessional behavior observed at the front desk, which was an isolated incident in the otherwise positive feedback. Some families ultimately chose other facilities due to proximity to their homes, but still expressed high regard for Brookdale's staff, especially for their thorough tours and the welcoming atmosphere.

In summary, Brookdale is highly recommended by many for its caring environment, strong community, and the variety of services and activities it offers to residents. While there are areas for improvement, the overall feedback is overwhelmingly positive, making it a considerable option for those seeking assisted living or memory care.