Brookdale Greenwood Village

Brookdale Greenwood Village has received a mix of reviews from residents, their families, and staff. Many have praised the facility for its excellent care, particularly highlighting the kindness and responsiveness of the staff, the quality of the food, and the cleanliness of the facility. The physical and occupational therapists have been described as helpful and knowledgeable, contributing to positive rehabilitation experiences. The facility has been recommended by several reviewers for its concierge-level service, with staff members going above and beyond to assist with insurance matters and ensure smooth transitions for new residents.

However, there have been some negative experiences reported as well. Concerns have been raised about the treatment of residents, including issues with privacy, communication, and overall care. Some reviews have mentioned poor management, understaffing, and a lack of responsiveness to residents' needs. There have been instances where family members felt their loved ones were not treated with the dignity or respect they deserved, particularly in their final moments.

Despite these criticisms, there are numerous accounts of positive interactions and experiences within the facility. Many families have expressed satisfaction with the care their loved ones received, noting that the staff often displayed genuine concern and dedication. The facility's comprehensive services, including Assisted Living, Dementia Care, Skilled Nursing, and Physical and Occupational Therapy, have been appreciated for providing a continuum of care.

In summary, while Brookdale Greenwood Village has been lauded for its caring staff and quality services, there are areas where improvements are needed, particularly in terms of staffing and management practices. Prospective residents and their families are encouraged to consider both the positive and negative reviews when making a decision about care.