Brookdale Green Hills Cumberland

Many reviews highlight the positive aspects of the facility, noting that it is clean, offers good food, and has a staff that is perceived as caring and professional. Residents and their families have had experiences with both the assisted living and memory care sections, with many expressing satisfaction with the level of care provided. During challenging times, such as the COVID-19 pandemic, the facility was commended for its efforts to keep residents safe and maintain connections between residents and their families.

Volunteers and employees have shared positive experiences, mentioning the facility's welcoming atmosphere, engaged residents, and a variety of activities. Some employees have expressed their love for working at the facility, citing a terrific staff and wonderful residents.

However, there are also reviews that raise concerns about the facility. Some individuals have experienced difficulties with communication, describing it as near impossible to get in touch with someone who can assist, and encountering unprofessional behavior from the staff. There are also complaints about the quality of the food, cleanliness of the apartments, and overall management of the facility, with some describing the customer service skills of the upper management as lacking.

Despite these criticisms, there are families who consider the facility to be the answer to their prayers, highlighting the attentive and friendly staff, the variety of activities available, and the positive environment. They appreciate the staff's willingness to listen and address concerns promptly, contributing to a satisfactory experience for their loved ones.

In summary, while there are mixed reviews, many families and volunteers have had positive experiences with the facility, praising its staff, cleanliness, and the care provided to residents. However, there are notable concerns regarding communication, professionalism, and the quality of some aspects of the facility that potential residents and their families may want to consider.