Brookdale Foundation House

Brookdale Foundation House in Federal Way has received a mix of reviews, highlighting both its strengths and areas for improvement. Many reviewers have praised the facility for its better management since mid-2019, noting improvements in attentiveness and professionalism. The staff is frequently described as thoughtful, professional, friendly, and helpful, with specific commendations for their care during the Covid-19 pandemic and their efforts to keep residents safe and comfortable.

The facility itself is described as beautiful, well-maintained, and conveniently located next to Kaiser Permanente for easy access to medical care. The dining services are appreciated for their restaurant-style offerings, with multiple entrees, sides, and desserts, despite some reviewers noting the food as good but not exceptional. Activities and amenities are highlighted positively, with a range of events and services designed to keep residents engaged and active.

However, some concerns have been raised regarding the facility's policies and administration. One reviewer mentioned a situation where residents were given what felt like an eviction notice due to the facility's plans to convert their floor into a memory-care unit, causing distress. Another reviewer expressed dissatisfaction with the handling of fees after their relative passed away before moving in, suggesting a need for more compassionate business practices.

Despite these criticisms, many families have expressed satisfaction with the care their loved ones receive at Brookdale Foundation House, particularly in the memory care unit. The staff's dedication to making transitions smooth and stress-free has been noted, with specific staff members receiving thanks for their exceptional service.

Overall, Brookdale Foundation House is often recommended by reviewers for those seeking a senior living facility that offers a blend of care, comfort, and community. While there are areas for improvement, particularly in administration and policy transparency, the positive aspects of the facility seem to outweigh the negatives for many residents and their families.