Brookdale Fort Wayne

Positive Feedback:

• Many reviewers highlight the beautiful, home-like atmosphere of the facility, especially during the holidays.
• Staff members, including administrators, nurses, and activity directors, are frequently praised for their caring, helpful, and professional demeanor.
• The facility is noted for its cleanliness and the friendliness of its staff.
• Several reviewers have had positive experiences with the care provided, particularly for residents with Alzheimer's and dementia, noting improvements in their loved ones' happiness and social engagement.
• Therapeutic services such as physical, speech, and occupational therapy are available on-site and have been beneficial to residents.
• Family members appreciate the ongoing communication and support from the staff, including engagement in daily activities and special accommodations for dietary preferences.

Negative Feedback:

• Some reviewers express concerns about medication management, including missed doses and issues with prescription refills.
• There are reports of disrespectful interactions with staff, including an incident involving a family member during a sensitive time.
• Concerns about the facility's security and the professionalism of some staff members during phone interactions have been raised.
• One reviewer advises against the facility based on their personal experience, suggesting an alternative.

Overall Recommendation:

Brookdale receives a mix of highly positive and some negative reviews. Many families and residents praise the caring staff, the quality of care, and the facility's atmosphere. However, there are concerns about medication management and some instances of unprofessional behavior. Prospective residents and their families may want to consider these factors and possibly visit the facility to form their own opinions.