Brookdale Fort Myers Cypress Lake

Positive Reviews:

• Many reviewers have praised the caring and attentive staff, particularly in the memory-care wing, highlighting their incredible dedication.
• Residents seem to enjoy a significant improvement in their quality of life, with one becoming more social and happy after moving in.
• The facility is noted for its cleanliness, and the atmosphere is described as happy and positive.
• Activities and the opportunity to socialize are frequently mentioned as benefits, contributing to a vibrant community life.
• The food receives special mention for its quality, greatly appreciated by the residents.
• Some families have observed a smooth transition for their loved ones into the community, thanks to the efforts of the staff.

Negative Reviews:

• There are concerns about the level of care, particularly for residents requiring more assistance, with reports of neglect and inadequate response times.
• Cleanliness and maintenance issues have been reported, including problems with housekeeping and pest control.
• Communication and the effectiveness of included services, like laundry, have been criticized.
• Some reviewers have expressed dissatisfaction with the staffing levels and the professional competence of the staff, especially in providing medical care.

Mixed Feedback:

• While many reviews highlight the positive impact of the community on residents, others raise serious concerns about care quality and safety.
• The facility's environment and staff are often praised, but there are calls for improvement in communication and the consistency of care.