Brookdale Flagstaff

Positive Reviews:

• Employees express love for working at the facility, highlighting a positive work environment.
• Families appreciate the management and caregiving, noting consistent satisfaction and effort.
• Brookdale Flagstaff is praised for its engaging programs, excellent dining, welcoming customer service, and caring health care staff. The facility's foundation on helping residents and their families is highly valued.
• Activities director receives specific commendation for excellence.
• One family shares a positive experience with the staff's helpfulness in transitioning their father into the facility, noting significant improvements in his well-being.
• Friends of residents report hearing nothing but praise about the facility.
• Management is commended for fast communication with families, though some concerns about staffing and cleanliness are mentioned.
• One reviewer highlights the immediate and effective response of the staff to a medical emergency, contributing to a significant improvement in their mother's health.
• The professionalism and caring nature of the staff are appreciated by a resident's family member, expressing satisfaction with their choice.

Negative Reviews:

• Concerns are raised about residents fearing to use emergency call pendants due to management's reprimand, and criticism is directed towards the social worker/RN for lack of care and professionalism.
• One review mentions dissatisfaction with the work environment and interactions with residents.
• Issues with rent increases, medication administration, and overall care are reported, advising others to manage their expectations and read the fine print.