Brookdale Federal Way

Positive Reviews:

• Many reviewers praise the staff at Brookdale for their exceptional care, particularly noting the efforts of the Executive Director, Steve, and his team during challenging times.
• Residents and their families feel safe and well-cared for, with specific mentions of the staff going above and beyond to keep residents happy and engaged, even during the COVID-19 pandemic.
• The community is described as feeling like home, with a friendly and smiling staff. Special mention is made of the quality Thanksgiving meal provided to residents.
• One reviewer highlighted the great work environment, stating that employees are treated equally.

Negative Reviews:

• Some reviews express dissatisfaction with the organization and compassion at the facility, mentioning unaddressed complaints regarding the care of a resident with dementia.
• Concerns about slow responses to calls for help and inadequate staff-to-resident ratios were mentioned, along with a lack of dietary accommodations for seniors.
• One reviewer was very upset about an ongoing issue with another resident that was acknowledged but not resolved.
• Recent budget cuts have reportedly led to a decline in the quality of services, including food quality and staff training. The new Executive Director's lack of healthcare experience was also criticized.

Mixed Reviews:

• While some reviews praise the staff and care at Brookdale, others highlight significant areas for improvement, particularly in management and resident care.
• The facility itself received mixed feedback, with some appreciating the environment and others pointing out flaws and concerns about resident well-being.