Brookdale Farmington Hills North

Brookdale Farmington Hills North has received a mix of reviews from residents and their families, highlighting both the strengths and areas for improvement within the facility. Positive feedback praises the facility for its dedicated and caring staff, effective management, and the safe, home-like environment it provides, especially for memory care. Many reviewers have noted the facility's responsiveness to the COVID-19 pandemic, implementing solid infection control practices and keeping residents safe. The staff's kindness, attentiveness, and the range of activities available for residents have also been commended.

However, some reviews express significant concerns, including instances of neglect due to understaffing, billing issues, theft, and overall management problems. One review mentioned a resident's personal items being stolen, and another highlighted hygiene concerns due to inadequate staff attention. Concerns about the facility's cleanliness and the professionalism of the management team were also raised.

Despite these criticisms, many families have shared their satisfaction with the care their loved ones receive, emphasizing the positive impact of the staff and management on their family members' well-being. The facility's efforts to adapt to pandemic challenges, maintain communication with families, and provide a supportive community for residents have been particularly appreciated.

In summary, while Brookdale Farmington Hills North has been praised for its care quality, staff dedication, and management's responsiveness, it also faces challenges related to staffing, cleanliness, and security that have affected some residents' and families' experiences.