Brookdale Farmington Hills

Brookdale Farmington Hills receives a mix of reviews, highlighting both the strengths and areas for improvement within the facility. Many reviewers praise the staff's hard work, care, and compassion, noting that they go above and beyond to ensure residents are comfortable and happy. The facility is commended for its cleanliness, management, and the variety of activities offered to residents, even amidst staffing shortages. The community is described as a great value for residents, providing a special place they can call home.

However, some reviews point out significant concerns. There are complaints about maintenance issues that have been ongoing for over a year without resolution, and one review mentions a bedbug infestation that was not promptly addressed. Another review criticizes the facility for alleged discriminatory practices and poor management, calling for action against specific staff members.

Positive aspects include the facility's efforts to manage COVID-19 effectively, making residents feel safe and comfortable. The staff, including management and cleaning personnel, are frequently mentioned for their friendliness and willingness to help. Residents enjoy the social and active lifestyle Brookdale offers, with many activities and opportunities to make friends.

On the downside, some residents and visitors express dissatisfaction with the food quality and the organization of activities. There are also concerns about the treatment of residents and the prioritization of profit over resident care in some instances.

Overall, while Brookdale Farmington Hills is praised for its caring staff and management, activities, and resident engagement, it faces criticism for maintenance issues, food quality, and some management practices. Prospective residents and their families may want to consider these factors when making a decision.