Brookdale El Camino

Positive Feedback:

• Staff are attentive and ensure residents attend meals and activities.
• Residents have the flexibility to choose their meals, including simpler options like sandwiches.
• Outdoor visits have been facilitated, allowing face-to-face interactions.
• Residents adjust well, making new friends and feeling comfortable in the community.
• Despite COVID-19 restrictions, efforts are made to keep residents safe and engaged through room-delivered meals, indoor activities, and scheduled outdoor visits.
• Rooms receive maintenance and upgrades, contributing to a pleasant living environment.
• Communication from the management is excellent, keeping families informed.
• The community is described as loving, caring, and like a family.
• Welcoming atmosphere and well-maintained facilities.

Critical Feedback:

• Some residents find the food to be adequate but not exceptional.
• Recent staff changes have led to a perceived decrease in the efficiency of support staff, with newer staff being less experienced.
• Issues with billing inaccuracies have been reported, with difficulties in getting them corrected.
• Some reviews mention that the community is overpriced for the services provided, with additional fees for many services and concerns about housekeeping quality.

Overall:

Brookdale El Camino receives a mix of positive and critical feedback. While many praise the caring staff, engaging activities, and the sense of community, concerns are raised about food quality, staff changes, billing practices, and perceived value for money. Prospective residents and their families may want to consider these factors when making a decision.