Brookdale Eddy Pond

Positive Reviews:

• Many reviewers highlight the caring and professional staff, noting that they treat residents like family and encourage independence.
• Several reviews commend the facility for its cleanliness, well-maintained environment, and the variety of activities available to residents.
• Family members of residents appreciate the ease of communication with the staff and the personalized care their loved ones receive.
• Employees express pride in being part of the team, citing a positive work environment and a genuine care for residents.
• Some reviews specifically mention the facility's effective handling of COVID-19 and the effort to keep residents safe and engaged.
• The food and dining experience receive positive mentions, with one review highlighting the delicious meal options and friendly service.

Negative Reviews:

• One review criticizes the facility for lacking quality activities and amenities such as a gym, movie theatre, or pool.
• There are complaints about unprofessional behavior and bad attitudes among office staff, with one reviewer suggesting a lack of willingness to perform their jobs.
• The administration is described as disrespectful in one review, though details are not provided.

Mixed Reviews:

• While most reviews are positive, highlighting the caring staff and well-maintained facility, a few reviews raise concerns about the level of activities and professionalism of some staff members.
• The majority of family members and residents seem satisfied with the care and environment, but there are suggestions for improvement in entertainment options and staff attitudes.